Welcome to StepUp! By shopping with us, you’re not only getting access to stylish, high-quality products—you’re also entering into a safe, respectful, and transparent shopping environment. These Terms & Conditions outline how we operate, what you can expect from us, and how we protect your interests as a valued customer.

Overview of the Terms & Conditions

These Terms & Conditions govern your use of the StepUp website and the services we provide. By placing an order, browsing our site, or engaging with our content, you agree to be bound by the terms outlined here.
We aim to make these terms fair, easy to understand, and customer-centric. Please review them regularly, as updates may be made from time to time.

Payment Methods and Security

We accept a variety of secure payment methods to make your checkout process smooth and reliable.

• Supported options include Visa, MasterCard, American Express, PayPal, and other local payment services.

• All transactions are encrypted and processed through secure channels to protect your personal and financial information.
  We take payment security seriously and never store sensitive card data on our servers.

Privacy and Data Protection

Your privacy is extremely important to us.

• We collect only the information needed to fulfill your orders and provide customer support.

• Your personal data will never be shared with third parties, except when required by law or necessary to complete your order (e.g., with shipping partners).

• For full details, please refer to our Privacy Policy, which outlines how your data is stored, protected, and used responsibly.

Customer Support and Contact Information

We’re here to support you every step of the way.

• If you have any questions, concerns, or feedback, our customer support team is just a message or call away.

• You can reach us at contact@stepupeg.com or by phone at (+20) 105-003-0062.
  Our team is committed to providing quick, friendly, and professional assistance.

Gift Cards and Promo Codes

Looking for the perfect gift? Or want to save on your next order?

• Gift cards can be purchased directly through our website and used during checkout.

• Promo codes are often distributed via our newsletter or through special promotions.
  To redeem a promo code, simply enter it at checkout, and the applicable discount will be applied automatically.

Product Availability and Backorders

We strive to keep our inventory well-stocked and up to date, but some popular items may sell out.

• If a product is out of stock, you can opt in for a restock notification directly on the product page.

• In cases of backordered items, we will share an estimated availability date and notify you once your item is ready to ship.
  We appreciate your patience and will always strive to minimize delays.

Customer Reviews and Feedback

Your voice matters to us.

• We encourage you to leave reviews and share your experiences after receiving your order.

• Your feedback not only helps us improve—it also helps other customers make informed decisions.
  If you ever have a concern or issue, please reach out directly so we can resolve it promptly and professionally.

Changes to Our Policies

We may update these Terms & Conditions periodically to reflect improvements in our service or changes in applicable regulations.

• Changes can take effect without prior notice.

• We encourage customers to review this page regularly to stay informed of any updates.
  Rest assured—any updates will always prioritize transparency and customer fairness.

Ethical and Sustainability Practices

At StepUp, we’re committed to doing business the right way.

• We partner with suppliers who uphold ethical labor practices and maintain high-quality standards.

• Our packaging and product designs are developed with sustainability in mind, aiming to reduce waste and environmental impact.
  We believe that fashion and responsibility go hand in hand—and we’re proud to make choices that reflect that philosophy.

Thank you for choosing StepUp. We’re honored to be part of your shopping journey and are always here to provide the support, clarity, and trust you deserve.