Frequently Asked Questions
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SHIPPING INFORMATION
Delivery charges for orders from the Online Shop?
We offer a flat shipping fee of EGP 100 for all orders delivered anywhere across Egypt, ensuring a simple and consistent delivery experience for our customers.
How long will delivery take?
At this time, we offer delivery services exclusively within Egypt. For customers located in Cairo and Giza, we aim to deliver orders within 1 business day. For all other governorates, delivery typically takes between 2 to 3 business days, depending on the destination. We strive to ensure a smooth and timely delivery experience for all our customers across the country.
What exactly happens after ordering?
Once your order is placed, our team promptly reviews and confirms it. After confirmation, your package is prepared for dispatch. As soon as the delivery agent receives your order, they will contact you directly to coordinate the delivery and ensure a smooth handover.
Do you offer international shipping?
Currently, we only offer shipping within Egypt. We are exploring options to expand our shipping services internationally and will update our customers accordingly when that becomes available.
How do I return or exchange an item?
We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within [insert number of days] days from receipt. Please ensure the item is in its original condition with packaging. For detailed instructions, please visit our Returns & Exchanges page or contact our support team.
Where can I find my order confirmation and receipt?
A sales receipt is automatically sent to the email address provided at checkout immediately after a successful purchase. Please make sure to check your inbox (and spam or promotions folders) for the confirmation email, which includes all details of your order and serves as your official sales receipt.
How can I return an item?
The process is simple. Please contact us, and we will guide you through the return process and make appropriate arrangements. Please note that shipping fees are non-refundable, and refunds will be processed using the same payment method you used for your purchase.
Can I change or cancel my order after it’s been placed?
Once an order is placed, we process it quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate any changes, but we cannot guarantee modifications once the order is in processing.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will guide you through the process of returning the item and issuing a replacement or refund, depending on your preference. We strive to ensure all products arrive in perfect condition, but we’re here to help if anything goes wrong.
Will you restock items indicated as “out of stock?”
Yes, items marked as 'out of stock' will be restocked depending on demand and availability from our suppliers.
PAYMENT INFORMATION
Can I pay using a bank transfer or cash on delivery?
Currently, we do accept payment via bank transfer or cash on delivery. Moreover, we accept payments through secure online methods such as credit cards, e-wallets, and installment options, ensuring a seamless and secure checkout experience.
Can I use a debit card to make a purchase?
Yes, we accept debit cards for purchases, including those issued by major providers like Visa and MasterCard. As long as your debit card is enabled for online payments, you can use it to make secure transactions on our website.
How do I apply a discount code during checkout?
To apply a discount code, simply enter the code in the 'Promo Code' field during the checkout process. The discount will be applied to your total order amount once the code is validated. Be sure to check the terms and conditions for the discount to ensure it applies to your order
What payment methods do you accept?
We accept many secure payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options. All transactions are processed through encrypted, secure channels to ensure your privacy and safety.
Will I receive the same product that I see in the picture?
We make every effort to ensure that the product images on our website accurately represent the items you will receive. However, slight variations in color or design may occur due to lighting conditions or different screen settings. If you have any concerns about the product, feel free to reach out to our customer support team for further clarification.