INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
For any inquiries, reach us at:
- Email: Contact@stepupeg.com
- Phone: (+20) 105 003 0062
- Office: Imbaba, Abou Bakr El-Sedeek street.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is your Return/Refund policy
- You can only return the Order/ Item within 3 days after receiving your order.
- When returned the item must be in the same condition as received.
- Shipping fees are non-refundable.
- You can try the product before making a payment. If it doesn’t fit or you don’t like it, you can return it directly with the delivery agent.
What is the estimated delivery time ?
Orders that are shipped to Cairo and Giza typically take up to 2 days. Other governorates might take up to 3 days.
Can I edit or cancel my order?
Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.
Need more answers?